Discover why your customers buy, stay and leave so you can improve your service, get more testimonials, reduce churn and create new products that sell faster and more easily.
Why sales are slow even though you’re marketing more
The reason customers leave and stop paying you
What product or service to make next that will sell faster and more easily
If so, this is how you fix it in a matter of weeks...
Ed Lawrence owned an online business that was growing fast, but his clients were getting overwhelmed and were not using his service the way he hoped, which meant lower retainers.
After making a series of changes to try to fix the problem himself, and seeing no progress, he asked us to find out why.
A few weeks after we ran our process, he was presented with every reason clients struggled to engage with his business, what he needed to do to fix client retention, and what clients loved and disliked about his service.
With the data and the actions he needed to take now clear, he updated his sales pages, marketing, onboarding and course content.
He also used the new video testimonials we gathered for him in multiple areas of his marketing.
90 days later, his sales had doubled, client support requests had gone down, and client engagement and retainers had gone up.
Most business owners waste time guessing what to work on next. The fastest-growing businesses use the data their existing clients will freely give them. They just need to gather it in the right way.
I was stuck trying to work out which area of my business to focus on and improve next. It was creating bottlenecks in both sales and delivery.
Daniela helped us remove them all. She spoke to a large group of my clients, found out everything they struggled with and what they wanted us to improve, and produced a series of testimonial videos from those clients.
The result: I know exactly what to work on next, our delivery bottlenecks have decreased, and our sales have gone up.
I highly recommend doing this. It takes away all the confusion and makes your next 90 days crystal clear.
Most businesses understand the value of talking to their existing clients, but many do it in a way that leaves them wondering what to do with the feedback and what it actually means.
On top of that, they ask their team to take the feedback calls or, worse, take them themselves. Clients then don’t give honest answers to someone they have a relationship with, for fear of causing offence.
Booking calls with clients also means dealing with many cancellations and no-shows, so businesses often give up because the process becomes too time-consuming.
The solution is professional help from someone with client-relations experience, who can work out the right questions to ask to solve your problems.
We take care of cancellations and rebookings, then turn all of your data into a report that shows your biggest bottlenecks, your biggest selling points and the area to work on next to fix your top problems.
Our SaaS had many power users who loved it, but churn was still too high.
We hired Daniela to research our existing clients, from those who had cancelled to power users and everyone in between. She found out what we needed to do to improve churn, and what we needed to work on and develop to create a SaaS that looked after our clients better.
30 days later, our SaaS and the offering around it were totally transformed.
We discovered things we would never have known. We realised the direction we were going in wasn’t optimal for our users, and it stopped us making a string of mistakes that would have been impossible to spot otherwise.
How we help businesses gather client data that grows their business, retains clients and informs what product to create next
We first establish the biggest problems you want to fix, and the goal you want the data to help you reach.
We’ll then establish the best way to get the feedback, the right questions to ask and the time frame it will be collected in.
We’ll book a minimum of 20 client calls and deal with cancellations, rebookings and no-shows until the agreed number of calls is reached.
You’ll receive a report covering everything we uncovered: the problems, the things people love, the new video and written testimonials, and the top things to work on over the next 90 days to fix your problems.
3 to 6 months later we repeat the process to check the changes are working and to build your next to-do list for the next set of problems in the business.
Gathering client data is time-consuming and needs plenty of space in the calendar to accommodate your clients’ time zones.
To make sure we can move quickly and complete as many client interviews as possible for you, we need to keep room in our diary.
For this reason we only work with a maximum of three new clients a month.
If you are a business owner with plenty of space in your diary to book calls, arrange calls and deal with no-shows and rebookings, then yes, you can do this on your own. Be prepared to leave your calendar open for about 15 hours a day to accommodate the time zones your clients are likely to be in.
You will find, though, that clients hold back their true thoughts when speaking to a founder or team member, to avoid causing offence.
The businesses we work with are often led by busy founders, and their teams need to focus on sales and delivery. They do not have the time to find an extra 40 hours a month.
If that sounds like you, and you want to establish the top things to work on in your business to generate more sales, reduce churn and find new products that increase your turnover, get in touch using the button below. In a few weeks you could have a to-do list that grows your business and makes it easier to run than you ever imagined.
Leave your details and I’ll get back to you within one working day.